Review: Four Points by Sheraton Kuala Lumpur, Chinatown, Malaysia

This brand new property, which just opened in December 2019, is Malaysia's third "Four Points" branded hotel after Puchong and Sandakan. Described as the only global hotel chain that is operating in Kuala Lumpur's Chinatown district, it boasts 318 rooms spread across 20 floors.

The hotel entrance appeared very welcoming with a brightly lit ceiling, and guests are invited to proceed to the lobby on the 7th floor. The lobby itself features wall to ceiling glass windows, and is overlooked by the entrance to the hotel's restaurant on the 8th floor. Elements of Chinese-inspired decor can be clearly seen throughout the hotel's interiors, in its efforts to blend into its immediate vicinity.

Lobby of the Four Points by Sheraton Kuala Lumpur Chinatown
Lobby of the Four Points by Sheraton Kuala Lumpur Chinatown

Lift lobby
Lift lobby

The lift lobby was bright and featured a good splash of colour, as opposed to luxury brands that tend to limit their use of colours to produce a more classy and elegant vibe. The lift buttons were plated gold, which was beautiful but tended to retain fingerprints on their surface.

18 of the 318 rooms were suites, and I was lucky to be staying at the Premier Suite on a high floor which was actually a connecting suite. It consisted of the living area, a small bathroom, a King-sized bedroom, dressing area and the main bathroom. The bedroom was separated by a door and particularly appreciated was the artwork on the wall.

The living area was very pleasant, with splashes of green, red and turquoise against a wooden floor, and guests may appreciate the full length mirror which is both practical and adds on to the overall spaciousness. There was no bathtub (Four Points properties do not feature them) which was not an issue as the large rain shower was sufficient and had great water pressure. The room featured a good view of the surrounding precinct, and some rooms also offer views of the KL Tower and Petronas Twin Towers.

Living area of the Premier Suite
Living area

King-sized bed in the Premier Suite
King-sized bed

Dressing area in the Premier Suite
Dressing area

Main bathroom of the Premier Suite
Main bathroom

View of KL from suite
View from suite

The hotel has a poolside area that is on the other side of the hotel lobby. Adjacent to the pool is the fitness centre, which had brand new treadmills and dumbbells; interestingly, the three large paintings here unmistakably adds a very local feel to one's workout.

Poolside with view of KL tower
Poolside with view of KL tower

Hotel's fitness centre, operating 24 hours
The hotel's fitness centre

Located on the same floor is the hotel bar, which has both indoor and outdoor seating areas. I opted for the latter as it was approaching sunset, and enjoyed views of the KL skyline. Marriott Bonvoy Elite guests are offered two complimentary drinks during the happy hour, which was much appreciated as Four Points do not feature an executive lounge (with the exception being Four Points by Sheraton Sheikh Zayed Road, Dubai). By the way, some recommendations for elite guests with lounge benefits would be Renaissance Kuala Lumpur Hotel or the Imperial Sheraton Kuala Lumpur Hotel, which are both in the same category 2 classification as this Four Points property.

Hotel bar, indoor seating area
Hotel bar, indoor seating area

Hotel bar, view from outdoor seating area
View from outdoor seating area

As for dining options, the tea house was not yet opened at the time of visit (early January 2020), but the restaurant and bar were operational, despite looking on the empty side. The all-day dining restaurant is named Quan's Kitchen, and was offering a 30% discount at the time of visit, presumably to increase sales. The menu includes several local Chinese classics, as well as more contemporary interpretations of rice and noodle based dishes. I tried the dry noodles with duck, which came together with fishball soup. Particularly, I enjoyed what the restaurant terms as a "theatrical kitchen", where guests can see their meals bring prepared right before them. Guests may otherwise opt for in-room dining which was an option, or simply walk down to the Chinatown district where there are good options available.

For breakfast, there was a decent selection with the usual classics including an egg station and a noodle station. A blend of both western and local items were present in the buffet selection.

Entrance to Quan's Kitchen, the hotel's all day restaurant
Entrance to Quan's Kitchen

Dry noodles with duck at Quan's Kitchen
Dry noodles with duck

Breakfast buffet selection at Quan's Kitchen
Breakfast buffet selection

Open theatrical kitchen
Open theatrical kitchen

Overall, the hotel offers a very good stay at a very new property. As an implication of its recent opening, guests are sparse and prices are low, which are additional draws for travellers. Even against the saturation of hotels within Kuala Lumpur, this property delivers both comfort and contemporary substance.

Four Points by Sheraton Kuala Lumpur is located at 2 Jalan Balai Polis, City Centre, 50000 Kuala Lumpur, Malaysia.


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